Privacy Policy
How J&R Apparel collects, uses and protects personal information across our website, quotation requests and bulk orders. Read alongside our Terms & Conditions.
Scope and Acceptance
This Privacy Policy explains how J&R Apparel (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, request a quotation, place a bulk order, or otherwise interact with us. By using this website you acknowledge this Policy. It is intended to be read together with our Terms & Conditions.
Information We Collect
We may collect your name, company name, job title, email address, phone number, shipping and billing details, GST or tax details, product specifications, artwork and branding files, quotation and order history, payment-related information, and your communications with us. We may also collect technical data such as IP address, browser type, device information, pages viewed and approximate location through cookies and similar technologies.
How We Use Information
We use information to respond to enquiries; prepare quotations; process, manufacture, ship and support orders; verify payments; provide updates; improve our website and services; maintain records; prevent fraud; and meet legal, tax and regulatory obligations. With your consent where required, we may also send relevant product, service or promotional communications. You may opt out of marketing messages at any time.
Legal Basis and Consent
We process information where it is necessary to provide requested services, perform or prepare a contract, comply with applicable law, protect legitimate business interests, or where you have provided consent. Where consent is relied upon, you may withdraw it, subject to processing already completed and to any legal retention requirement.
Cookies and Analytics
Our website may use essential cookies to operate properly, and analytics or preference cookies to understand usage and improve your experience. You can manage cookies through your browser settings; disabling certain cookies may affect website functionality. Any third-party analytics, chat, payment or social-media service may process information under its own privacy policy.
Sharing of Information
We do not sell personal information. We may share it with our employees, manufacturing partners, logistics providers, payment processors, IT and website service providers, professional advisers, and government or regulatory authorities where reasonably necessary for the purposes above. Such recipients are expected to use information only for the authorised purpose and to apply appropriate safeguards.
Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure or loss. No website, transmission or storage system can be guaranteed to be completely secure, so please use caution when sending confidential information electronically.
Data Retention
We retain information only for as long as it is needed for the purposes described in this Policy, including order fulfilment, customer support, accounting, tax, dispute resolution and legal compliance. We may retain limited information longer where required or permitted by law.
Your Choices and Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information; withdraw consent; or raise concerns about our processing. To submit a request, contact us using the details below. We may need to verify your identity before responding, and may retain information where legally required.
International Transfers
If information is transferred outside India through our service providers or business operations, we will take reasonable steps to ensure that the transfer is made in accordance with applicable law and is protected by appropriate safeguards.
Children
Our website and services are intended for business and adult users. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page. Your continued use of the website after an update signifies acknowledgement of the revised Policy to the extent permitted by law.
Privacy requests
For privacy requests, questions or grievances, contact us with enough information to identify and respond to your request.